JOB DESCRIPTION
The Role:
The fundamentals of the role are to provide efficient and professional administration to help support the business across all aspects.
The role covers Monday to Friday.
Responsibilities
- Be the first point of contact for driver queries and general traffic queries;
- Be responsible for ensuring that the info box emails are checked, distributed where required and updated;
- Be responsible for investigating and dealing with service failures;
- Ensure that all jobs are closed;
- Provide customer support and handle inquiries via phone or email;
- Support the office team with administrative tasks to ensure customer service exceeds expectations through effective communication and achievement of KPIs;
- Communicate with other depots to develop relationships.
Key Attributes
- Have excellent communication skills;
- Be able to build good relationships with the team and customers;
- Be a good problem solver;
- Be organized and have strong time management skills;
- Be collaborative;
- Possess transferable office-based skills or business-to-business customer service experience;
- Confident IT skills, Excel/Word and in-house/TMS software;
- Ability to multitask in a time-efficient and professional manner;
- Team player, with a desire to get involved;
- Self-motivated, adaptable, and professional attitude;
- Confident and decisive under pressure with a strong desire to succeed.
Key Details
- Monday to Friday
- 1000 – 1900
- Office based
- Permanent Position
Job Types: Full-time, Permanent
Salary: £26,000.00-£28,000.00 per year
Benefits:
- Company pension
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Work Location: In person
Reference ID: CON17IV
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